Refund policy
Short version: if paid access is not what you expected, write within 14 days and you get your money back. Nothing is sold on the site yet; this is the policy that applies when it is.
The seller's registration details are added here before the first sale; until then Delvun sells nothing and takes no payments.
14 days, no argument
Ask for a refund within 14 days of the purchase and we refund it in full. You do not have to explain, and you do not lose the free tier afterwards.
The one exception is abuse: purchases made to resell access or to attack the platform are not refunded, and the account is closed.
How to ask
Write to [email protected] from the address you bought with, or use Paddle's receipt link. One line is enough: "refund, order <number>".
Paddle processes the refund to the original payment method. Card refunds usually appear within five to ten business days, depending on your bank.
After 14 days
After the window we look at the reason. If the platform was unusable for days, or a scenario you paid for never worked, we refund it — that is our problem, not yours.
If you have simply finished the material, there is nothing to refund: access stays with you.
Payments in crypto
Where a purchase was paid in stablecoin because cards are not available, the same 14-day rule applies. The refund is sent back to the address it came from, in the same asset, minus the network fee.